Refund Policy
Last updated: May 15, 2024
At Solar Water Drop Lantern, we want you to be completely satisfied with your purchase. If you are not entirely happy with your Solar Water Drop Lantern, we offer a straightforward return and refund process.
1. 30-Day Return Window
You have 30 calendar days from the date you receive your item(s) to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. How to Initiate a Return
To initiate a return, please contact our customer support team at support@solarwaterdroplantern.com. In your email, please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to send back your item(s).
3. Return Shipping Costs
The customer is responsible for all return shipping costs unless the item received is damaged or defective. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Method and Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some time for your bank or credit card company to post the refund to your account.
5. Non-Returnable Items
Certain types of items cannot be returned. These include:
- Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
- Clearance or final sale items.
6. Damaged or Defective Items
If you receive a damaged or defective Solar Water Drop Lantern, please contact us immediately at support@solarwaterdroplantern.com with photos of the damage. We will gladly offer you a free replacement or a full refund, including any original shipping costs, at no additional charge to you. You will not be responsible for return shipping costs for damaged or defective items.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@solarwaterdroplantern.com to arrange the exchange process.
8. Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at support@solarwaterdroplantern.com.
9. Contact Us
For any questions regarding our Refund Policy, please contact us at support@solarwaterdroplantern.com.