Shipping Policy
Last updated: May 15, 2024
Thank you for shopping at Solar Water Drop Lantern! We are committed to providing you with a smooth and efficient shipping experience for your Solar Water Drop Lanterns.
1. Shipping Rates
We offer a flat rate shipping fee of $8.95 per order for all destinations.
2. Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
3. Domestic Shipping (United States)
- Shipping Method: We primarily use USPS and UPS for domestic shipments.
- Estimated Delivery Time: Once shipped, domestic orders typically arrive within 5-10 business days.
4. International Shipping
- Shipping Method: International orders are shipped via various carriers depending on the destination.
- Estimated Delivery Time: International orders typically arrive within 10-25 business days after shipment.
- Customs, Duties, and Taxes: Please be aware that international orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the sole responsibility of the buyer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this number to track the status of your package directly on the carrier's website.
6. Shipping Delays
While we strive to deliver your order within the estimated timeframes, Solar Water Drop Lantern is not responsible for delays caused by shipping carriers, unforeseen weather conditions, customs processing, or other factors beyond our control. We appreciate your understanding in such situations.
7. P.O. Box and APO/FPO Addresses
We support shipping to P.O. Box and APO/FPO addresses exclusively via USPS. Please ensure you select an appropriate shipping method if your address falls into these categories.
8. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us at support@solarwaterdroplantern.com within 7 days of the expected delivery date for lost packages, or immediately upon receipt for damaged packages. Please provide your order number and any relevant details or photos of the damage. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a suitable resolution.
9. Restricted Countries
We do not ship to countries that are subject to U.S. sanctions or trade restrictions. If your country is on such a list, we will be unable to process your order.
10. Contact Us
If you have any questions about your order's shipping, please contact us at support@solarwaterdroplantern.com.